Delivery and Shipping Conditions

Delivery and shipping conditions
Our prices are in Euro and include VAT; they are understood to be free delivery within Germany from a goods value of EUR 300,- with a requested delivery day Tuesday - Friday; for values below EUR 300,- we charge a flat rate of EUR 15,- for a requested delivery day Tuesday - Friday. If the requested delivery date falls on a Saturday, we charge a flat rate of EUR 15,- for an invoice value of more than EUR 300,- and a flat rate of EUR 30,- for an invoice value of less than EUR 300,-. The costs of any partial deliveries shall of course be borne by us.

For shipments within Europe we deliver free of charge from a value of goods of EUR 1000,-.
For deliveries to the Netherlands, Denmark and Luxembourg, we charge a flat rate of EUR 60,- for a value of goods below EUR 1000,- and to all other European countries we charge a flat rate of EUR 90,-.

We reserve the right to change prices due to seasonal reasons. However, you will of course be informed of any price changes before you place your order.

Caviar House & Prunier understands the importance of transparency. Our entire product selection is based on sustainability, responsibility and traceability. For us, being sustainable means using natural resources responsibly with the aim of preserving them.
We want to give consumers the opportunity to incorporate sustainability into the decision-making process for purchasing gourmet products. We try to set a positive example for the environment and hope that our business partners and customers will also consider this topic.


We also had the realisation of the mail-order catalogue carried out by a climate-neutral company. In a TÜV-certified process, the camedien GmbH team optimised all processes in graphics and photography in terms of energy and compensated for all remaining CO2 emissions in recognised climate protection projects.

Our catalogue is valid for one year. We therefore ask for your understanding if, in the event of a change in the conditions of purchase, we make price adjustments by way of exception, of which you will of course be informed in good time before your order is executed. It is in your interest to check the goods immediately and, if necessary, to accept the consignment with reservations. Please have any transport delays and damage to the packaging confirmed by the carrier. In view of the perishable nature of our products, we can only consider any complaints up to the first working day after receipt of the goods. The delivery contracts concluded with Caviar House & Prunier are subject to German law in all cases; the place of jurisdiction is Siegburg. Liability shall be limited to the value of the goods, unless there is gross negligence on our part. In the event of claims under the Product Liability Act, the statutory provisions shall apply. In the event that one of the above terms and conditions is invalid, the validity of the remaining terms and conditions shall remain unaffected. The ineffective clause shall be replaced by mutual agreement by another clause which comes closest to the ineffective clause in terms of economy and intention. Shipping address in Europe:

Caviar House & Prunier City GmbH
Redcarstr. 2a, 53842 Troisdorf, Germany

Data protection

All personal contractual data will be treated in strict confidence in accordance with the Federal Data Protection Act. When you place an order, your address will be stored so that you regularly receive the new catalogues and other offers. Within the framework of marketing measures, your data will be passed on from time to time to carefully selected, cooperating service and mail order companies whose offers may also be of interest to you. If you do not agree to the transfer of data or are not interested in receiving further catalogues and offers from Caviar House & Prunier, please send a notification to:

Caviar House & Prunier City GmbH
Redcarstr. 2a, 53842 Troisdorf

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